Work Examples

Work Experience

<aside> <img src="/icons/cursor-click_pink.svg" alt="/icons/cursor-click_pink.svg" width="40px" /> Senior Implementation Manager Tuesday Wizards | Remote (Jan 2026 - Present)

Design and implement Monday workspaces, CRMs, dashboards, and operational systems for different business needs
Build workflow automations and integrations using Make, Zapier, JotForm, and native tools to reduce repetitive manual work.
Audit and improve existing workspaces, including complex boards, data structures, automations, and connected systems.
Translate client processes and requirements into practical workflows, including approvals, notifications, escalations, onboarding, task management, and reporting.
Work directly with clients to ask the right questions, identify gaps in their processes, and recommend better ways to structure their systems.
Create SOPs, documentation, and implementation plans to help teams understand and consistently use the systems we build. </aside>

<aside> <img src="/icons/cursor-click_pink.svg" alt="/icons/cursor-click_pink.svg" width="40px" /> Process Improvement Specialist Remote (Sept 2025 - Oct 2025)

Supported the team with the redesign and optimization of internal Monday workspaces to improve structure, clarity, and operational efficiency.

Built new workspaces aligned with business processes, refined existing boards, and implemented scalable workflows to reduce manual work and improve team visibility. Key contributions included: Designing and building new Monday workspaces based on operational needs. Restructuring boards, groups, and column architecture for clearer data flow. Improving CRM and project workflows through better board connections and automation logic. Recording step-by-step Loom trainings to onboard new team members and support workspace adoption. Training team members on navigating Monday effectively and maintaining clean data practices. Supporting process improvement by identifying gaps, simplifying workflows, and introducing more scalable systems.

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<aside> <img src="/icons/cursor-click_pink.svg" alt="/icons/cursor-click_pink.svg" width="40px" /> Customer Success Assistant Remote (May 2025 - Jan 2026)

I ensured smooth client onboarding and as well as client support for an Online Business Manager.

Built and maintained client pipeline systems in Notion, improving client tracking and workflow automation efficiency by 40%.

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<aside> <img src="/icons/cursor-click_blue.svg" alt="/icons/cursor-click_blue.svg" width="40px" /> Freelance Personal Assistant Remote (Nov 2024 - Jan 2025)

Provided administrative support (email triaging, calendar management and scheduling) for an entrepreneur ensuring smooth daily operations.

Maintained and organized tasks according to priority and schedule reminders and acted as a friendly but firm accountability partner.

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<aside> <img src="/icons/cursor-click_yellow.svg" alt="/icons/cursor-click_yellow.svg" width="40px" /> Research Assistant Remote (July 2024 - Aug 2024)

Conducted in-depth research on industry trends to improve operational strategies.

Managed Google Calendar, scheduled meetings, and recorded meeting minutes for project coordination

Organized emails and streamlined inbox management to enhance communication flow.

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<aside> <img src="/icons/cursor-click_purple.svg" alt="/icons/cursor-click_purple.svg" width="40px" /> Digital Marketing Assistant Utobert Short-Term Rentals (Oct 2022 - Jan 2023)

Wrote and published SEO-optimized blog posts using WordPress and the Yoast SEO plugin to improve organic visibility and website traffic.

Created branded social media graphics in Canva and managed content for Facebook and Instagram accounts.

Planned and executed targeted paid ad campaigns to boost engagement, reach, and brand visibility.

Sourced and uploaded high-quality visuals and property images to enhance web content and user experience.

Supported marketing strategy by analyzing post performance and audience behavior to refine content and ad efforts.

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<aside> <img src="/icons/cursor-click_purple.svg" alt="/icons/cursor-click_purple.svg" width="40px" /> Project/Client Support Officer Seamfix Ltd (Feb 2015 - Aug 2020)

Supervised the digitization of over 15,000 academic records, ensuring 99% accuracy and meeting daily targets. This improved the delivery speed of alumni transcript by over 80%.

Coordinated the workflow of administrative and operational processes of transcript request from application to dispatch and delivery.

Provided online and in-person customer support via calls and emails, assisting clients with transcript requests and issue resolution.

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